Resume

TECHNOLOGY MANAGER, PRODUCT MANAGER, CSM, CSPO, SASM, POPM (SAFe6)

Experienced and accomplished Technology Manager with a robust background in Information Technology and management within the Finance, IT, and Video-Streaming sectors. Adept in Agile product management, application development, e-commerce, disaster recovery, performance optimization, monetization strategies, international business integration, and operations and vendor management.

Possesses a comprehensive understanding of internet-based technologies, development methodologies, financial systems, and digital and video streaming processes. Proven track record in navigating fast-paced virtual environments. Certified Scrum Master, Scrum Product Owner, and Advanced Scrum Master (SAFe5).

Fluent in both Spanish and English.

EXPERIENCE

Pluto TV  6/2022 – 11/2024

Streaming Engineering – Sr. Manager

  • Led the Global Technical Workforce strategy implementation collaborating across teams in different countries, managing roadmaps, and aligning capacity planning with engineering requirements and teams.
  • Managed the Technical Development and implementation of the Engineering Operations web platform, improving team capacity, management, and technical response.
  • Partnered with engineering, product management, vendors, and legal teams across the world to align on goals, launch new products and drive operational success in the engineering organization.
  • Championed agile transformation by facilitating agile ceremonies such as PI planning, daily stand-ups, and backlog refinement, improving team efficiency and communication.
  • Managed quarterly OKR’s and established performance metrics to track vendors and team productivity, helping identify and mitigate inefficiencies and risks.
  • Volunteered to lead the Ukraine workforce relocation program ensuring technical continuity in the Streaming Engineering Org.

Plex  2/2021 – 6/2022

 Growth Team – Product Manager

  • Managed the international Growth Program, leading technical cross-functional teams integrating Plex Digital and Streaming products with OTTs and OEM device platforms.
  • Led product initiatives across Web, Mobile Apps, and Metadata teams, iterating on delivery of product features aligned with Plex’s international FAST streaming strategy.
  • Facilitated technical onboarding of new platforms and streamlined integration with third-party ad aggregators, enhancing product value and balancing business goals with technical constraints.
  • Coordinated operational readiness for digital product launches, ensuring smooth execution across multiple stakeholders and time zones.
  • Identified inefficiencies in product development, coordinating appropriate response and product readiness.

AT&T  10/2019 – 10/2020 

Digital Video Operations – Product Manager

  • Directed the initiation, discovery, and prioritization of initiatives for AT&T streaming mobile and web applications.
  • Served as Epic Product Owner for the Digital Video Product organization.
  • Managed business requirements flow using SAFe Agile methodology.
  • Oversaw product features, ideation, design coordination, road mapping, and strategy implementation for the DTVe Product organization.
  • Coordinated sprint planning and managed production processes through all phases of mobile and web application development.
  • Led MVP and MMF feature ideation for the DirectTV Everywhere (DTVe) platform migration initiative.
  • Led the implementation of CCPA regulations on Open Video products

SONY PICTURES ENTERTAINMENT  7/2017 – 7/2019

Crackle Int. – Technical Product Manager

  • Led the Sony Crackle Intl. Growth program in LATAM and Europe, managing technical partnerships, onboarding, development, Technical product coordination, Digital Assets Supply delivery, product localization, roadmap, and global strategy execution.
  • Managed the successful development and launch of 32 new Crackle streaming and digital products in conjunction with strategic partnerships in 14 LATAM countries.
  • Identified and addressed risks across supply product integration, publishing and delivery processes. Developed contingency plans to resolve roadblocks and ensure smooth Streaming product launch operations.
  • Coordinated marketing initiatives to deliver localized media campaigns paired with new digital content, aiming to enhance brand recognition, boost subscription rates, and drive monetization as part of our international partnership strategy. 
  • Conducted data research and analytics to improve customer performance, retention, growth, and monetization.
  • Product Manager in charge of development of the Digital Operations Dashboard, and MSO Integration process tools. 

DIRECTV / AT&T  6/2015 – 6/2017

Entertainment systems – Technical Project Manager

  • Led technical DirecTV funded projects on the software operability organization side.
  • Managed roadmap and technical product initiatives for Capacity Planning, Reporting & Analytics, Production Triage, and Monitoring & Control teams.
  • Led the Implementation of Jira and Confluence tools, providing training, mentoring, and supervision.
  • Managed the 2015/2016 Monitor and Control Enhancement project, a $3 million initiative.
  • Conducted Project resource estimation, project iterations, resource allocation, resource forecasting, and project reporting for the Software Operability organization.

CHARLES SCHWAB  2010–2015

Cost Basis Org– Project Manager / Technical

  • Managed complex technical initiatives, development projects, and production support programs under the cost-basis platform organization. 
  • Developed and delivered strategic plans for the Advanced Portfolio performance engineering team.
  • Led a vendor disaster recovery integration project, critical to providing portfolio-performance views for millions of Schwab clients.
  • Led and managed efforts to develop and deploy a frequent active trader cost basis reporting system.
  • Led and managed a performance-engineering platform (with capacity for over 4 million accounts) capable of delivering high-performance testing for a cost basis production batch system.
  • Managed critical hardware and software upgrades for several high-end platforms, as well as cross-platform disaster recovery plans for a system with millions of customers.
  • Led efforts to streamline the production performance process and provide regular project reporting.

EDUCATION

Bachelor of Information Systems, Southern New Hampshire University

Business Management Program certification.- U.C.S.D. Extension

Ocean Technologies (4 years), Center for Technology of the Sea, Veracruz

Graphics Arts (2 years certificate), University of Veracruz Mexico, Veracruz

CERTIFICATIONS

Certified Scrum Master (Scrum Alliance) – Java technologies – Oracle Admin –  UNIX – Perl – Project Management – Product Manager – Certified Scrum Master, Certified Scrum Product Owner – Advanced Scrum Master (SAFe5) – Business Strategy implementation.

AWARDS

Charles Schwab Excellence in Service award (StreetSmart Pro) – Charles Schwab Technology Team of the year – Charles Schwab Excellence (Spanish and Australian Web Trading Sites) – 12 individual performance Awards.